Doxey Support

Get back on track

floreysoft provides support for Doxey, with help from contributors in the community.

We use a mixture of different platforms to provide support, so select an option below to determine the best way to get help.

Online Help Center

Before posting to the community, please make sure to read the documentation.

You will find a number of tips how to narrow down issues in our troubleshooting guide.

Doxey Community

Still no luck? It is now time to join the Ultradox community and check if someone has already posted a similar issue.

As Ultradox is sharing the same template language it is very likely that someone can help you out.

Create a post and describe your issue as good as you can. The more info you provide the better are the chances that someone will be able to help you.

Enterprise Support

Is your template not working as expected?

If you need personal assistance creating your templates you can sign up for a support contract.

Login to our Market and click on Get more apps and select Support to see the different support plans available. As part of the support plans we are able to help you fixing issues.

Please note that our Doxey plans do not include any personal assistance regarding the creation of your templates. The plans are just covering the costs for providing the service to you.

Report bugs

If you are sure that you came across a bug in Doxey and not just a problem in your template, please report it to us so that we can fix it.

Questions and Feedback

If you have any comments on this page, feel free to add suggestions right to the Google document that we are using to create this site.

If you are not yet member of the Doxey community, please join now to get updates from our end or to provide feedback, bug reports and discuss with other users.

Last Updated: 19.12.19